Whenever you make a call to Safaricom simcard user, there is always that voice that informs you that the user is unreachable whenever their phones are off or there is no network reception.
Her voice has undoubtedly been heard by over 30 million mobile phone subscribers in Kenya and many other mobile phone users interacting with Safaricom subscribers
Maggie Wazome is the woman behind voice. she hails from Mombasa and her voice has been used by the telecommunication giant for 20 years to inform callers that its users are unreachable whenever their phones are off or there is no network reception.
She beat 15 other ladies, shortlisted from tens of applicants, record the popular automated notification way back in 2000
According to her, the company decided to have ladies record the messages because women have soothing and relaxing voices.
The Blanes Secretarial College alumnus landed the gig after she was called to read the lines by one Andrew Crawford, who ran a recording studio and who was then in charge of producing commercials at the Kenya Broadcasting Corporation (KBC)
At the time she did the advert she was not an employee of safaricom.
Four months after she had received news that her voice had been accepted, Ms Wazome saw a newspaper advertisement in which Safaricom was looking for customer care representatives among other staff. She applied for it and, during the interview, the panel was shocked when she said she was the one behind the “mteja” voice
After training, she was then posted to the customer care desk; charged with handling customers’ concerns. In a few months, she was then promoted to her current position- Support Analyst at Safaricom’s customer care department.
The mother of two, a daughter aged 22, and a son, 21, also revealed what her social life has been like and why the job is more suited for women than men.