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SAFARICOM CUSTOMER CARE JOB/ CALL CENTRE JOBS 2018/2019

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SAFARICOM CUSTOMER CARE JOBS 2018/2019

Work with Safaricom – New Recruitment for Customer Executives with Degree/Diploma

Safaricom is delighted to announce vacancies in the Care Desk, Customer Service Department.The position is a 6-month fixed contract within the Regional Sales Division.

These vacancies are in the following regions: Nairobi West, Mt.Kenya, North Eastern, Coast, Rift Valley, Western and Nyanza.

The Customer Experience Executive will report to the Retail Centre Manager.

Responsibilities of the Customer Experience Executives:

  • To offer high quality customer experience to all customers
  • To manage and resolve customer complaints
  • To identify and escalate priority issues and where necessary, follow up customer concerns
  • To document all customer interaction information according to standard operating procedures
  • To ensure accurate and timely filing of all presented customer documentation.
  • To maintain and improve quality results by adhering to standards and guidelines

    Qualifications for the Safaricom Customer care Jobs

  • Degree/Diploma in any business related field
  • Experience working with Safaricom business partners will be an added advantage
  • Excellent understanding of Safaricom products
  • Excellent written and verbal communication skills
  • Great service attitude towards customer satisfaction
  • Demonstrate ability to handle pressure and performs duties well to completion
  • Team player

    How To Apply for Safaricom Jobs in Kenya 2018

    Kindly update and send your resume and application letter, clearly quoting the job title and your 2 preferred regions to the addresses below:

    The Head of Department, Safaricom Limited, Nairobi

    Click here to APPLY AT SAFARICOM CAREERS

READ ALSO:SAFARICOM INTERNSHIP/ SAFARICOM GRADUATE TRAINEES

 

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